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COVID-19

LATEST UPDATE: May 10th 2020

ARE YOU STILL SHIPPING AS USUAL?
The well-being of our customers and staff is our number one priority. We are still shipping as usual but processing orders can take a bit longer than usual.

I DIDN'T GET MY ORDER. WHERE IS IT?
Due to the current worldwide health emergency related with COVID-19, airline companies have cancelled more than 70% of their flights. Planes are used for international packages to reach destination countries and due to strict regulations, border control and airplane industry disruption, orders for some countries are currently experience delays.

We know that delivery for some orders is taking longer than you would expect, but unfortunately this is something out of our control, that is affecting life of each and every one of us.

WILL I GET MY ORDER?
During this period we are extending our return and refund policy to 60 days. In the unlikely event that you didn't get your order after that period please contact our Customer Service. Our staff is doing everything possible to answer all your needs.

We thank you for your patience and understanding and for supporting us during this challenging time.

Stay safe 💚
Love, Spell Cases