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Customer Service Executive

 We're looking for a full-time, motivated individual to support the team and our customers.

Requirements

  • Resolve matter / follow up with customer enquiry emails
  • Coordinate with production and logistics department
  • Daily monitoring of customer feedback across social network
  • Assist in social media posts

Skills

  • Prior work experience in customer service, media agency, telemarketing. Candidate with 2+ years of relevant experience may be considered as senior officer
  • Fluent in English (bilingual in Cantonese a plus)
  • Experience in e-commerce and logistics industry is highly regarded
  • Able to work independently and effectively
  • Attention to details and organized
  • Creative, understand the Internet and consumer behavior
  • Proficient in Facebook, Twitter, Pinterest, Instagram and Tumblr

Ready to join the team?

Email your resume, expected salary to career@spellcases.com