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Shipping

IMPORTANT ANNOUNCEMENT

The well-being of our customers and staff is our number one priority.

Due to current worldwide health emergency related with the outbreak of COVID-19, deliveries for some countries may be slower than usual. We recommend contacting your local courier for more information. 

During this period we are extending our return policy to 60 days and our staff is doing everything possible to answer all our customer needs.

We thank you for your patience and understanding and for supporting us during this challenging time.

Stay safe!  💟

Good news - we deliver worldwide and are happy to offer free delivery on all orders! We deliver directly from our warehouses to you so that you don’t have to pay for retail logistics costs that don’t add value. 

SHIPPING

Shipping time from our American warehouse 
United States - 3 to 10 business days
International - 7 to 20 business days

Shipping time from our Asian warehouses 
United States -  5 to 15 business days
International - 7 to 20 business days

Orders will be shipped within 2-4 business days.

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals. For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

Orders are sent directly to you from our international warehouses in China, Singapore and United States and are delivered to you by your local postal service, which is liable for delivery.  

TRACKING AND ORDER STATUS

You will receive a shipping confirmation email when you order has been dispatched from our warehouse. This email contains a link, which enables you to follow the progress of your shipment. Please note that it may take up to 48 hours from the time you received the shipping confirmation email before the tracking is active. 

DELIVERY INFORMATION
Please note that for some countries you may be charged for handling fees and taxes on delivery.You will be liable for all import duties, customs and taxes. We have no control over these charges and can’t predict what the cost would be, as customs policies and import duties vary widely from country to country. If you are unsure of the charges, please contact your local customs office.