We’re here to help 💌
Questions about your order, shipping, returns or one of our cases? You’re in the right place. Our small team reads every message and does its best to get back to you within 2 business days (Mon–Fri).
1. How to contact us
The best way to reach us is by email:
When you contact us, please include:
- Full name
- Order number
- Email used at checkout
- Any relevant photos/videos
2. Quick links
Most questions are answered here:
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Shipping & delivery details – processing times, delivery estimates and how our free tracked shipping works:
Shipping Policy -
Returns & refunds – how to send something back and how refunds and store credit work:
Refund Policy
3. Order status & tracking
Once your order ships, you’ll receive a shipping confirmation email with a tracking link.
- It can take up to 48 hours after that email for tracking information to update.
- If your order is past the estimated delivery window and the tracking hasn’t moved, reach out to us with your order number and we’ll check it with the carrier.
4. Returns & exchanges
Changed your mind or not in love with your case?
- You can request a return within 15 days of receiving your order, as long as the items are unused, in original condition and in their original packaging.
- To start a return, email us (details above) with your name, order number and email used at checkout – we’ll send you simple step-by-step instructions.
- Return shipping is paid upfront by you, and once we receive and inspect the items we’ll refund the product value and issue store credit to make up for the return shipping costs (with proof of shipment).
For full details, please see our Refund Policy page: Refund Policy
5. Product issues (damaged / wrong item)
If something arrived damaged or incorrect, we’re on it.
When you contact us, please include:
- Your order number
- A short description of the issue
-
Clear photos or video of:
- the product
- the packaging
- any visible damage or defect
This helps us solve it faster and decide on the best solution (replacement, refund or other).
6. Before you message us, you can also:
- Check your shipping confirmation email for your tracking link.
- Review our Shipping Policy for up-to-date delivery timeframes: Shipping Policy
- Check our Refund Policy if you’re thinking about returning an item: Refund Policy
7. Stay in the Spell world
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